Introduction

Protecting personal information is a core value of our services. This privacy statement applies to all of our services that we offer through our websites www.doddleit.com, www.doddlesms.com, and www.doddlediary.com, and describes how our services collect and use personal information you provide on these sites. It also describes the choices available to you regarding our use of your personal information and the steps you can take to access this information and to request that we correct or delete it.

You are able to visit our web sites without being a subscriber and without disclosing any Personal Information, but we will require some Personal Information if you wish to use any of our services.

By supplying Personal Information, we are able to provide you with the services that you require. If you provide us with Personal Information, it will be collected, stored and used in accordance with this Privacy Policy.

We will deal with your Personal Information in compliance with the current UK data protection legislation.

If you have questions about this privacy statement, please send them to us by email to privacyquestions@doddleit.com or write to us at the following address:

Web Services, 2 Brentside Executive Centre, Great West Road, Brentford, TW8 9DA

If you have technical difficulty using our Web sites, please contact our Web master at webmaster@doddleit.com

To return to the Doddleit home page, click here

What is Personal Information?

Personal Information is any fact that identifies you as an individual rather than a member of a group. The Personal Information you supply us must be true, complete and accurate in all respects, and you agree to inform us immediately of any changes to it. We will deal with your Personal Information in compliance with the current UK data protection legislation.

The Collection of Personal Information

Personal Information will be gathered, actioned and used by our services. We will endeavour to collect and use your Personal Information with your knowledge and permission and will typically do so when you order and use our services, make enquiries, subscribe to additional services, request information about our services or when you respond to communications from us.

The use of Personal Information

We may use your Personal Information for a number of purposes which include: the registration process; processing your orders; managing and administering your account; providing information that you request; responding to complaints or billing enquiries; authenticating your identity.

We may also undertake market, product and services analysis based on your use of the services, contacting you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), email, and the world wide web. Such activities will be subject to your “preference” options in your user account and we encourage you to make us aware of your preferences when using your account. We will only send marketing messages to you about new products and services that we consider may be of interest to you if you have given us permission to do so.
We will not sell or pass your Personal Information to third parties unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. Such a scenario may be a disclosure of your data to a credit card company to substantiate your credit card details.

You may contact us at anytime in order to have your details removed from lists used by us for marketing purposes, to update your information, or to advise us how you would like to receive information about our and/or third party products and services. To update your marketing preferences please email doddlepreferences@doddleit.com.

We may disclose your Personal Information in good faith if we believe such action is necessary. Examples may include conforming to a legal requirement, complying with a legal process, protecting and defending the rights or property of our web sites or PageOne, enforcing this Privacy Policy, or protecting the interests of our other users..

For our customers

Opinion and Customer Satisfaction Surveys

We occasionally conduct online opinion surveys to learn about your views on our services. We do not collect personally identifying information in these surveys. We use the survey data to improve our products and services, and may publicise the results as a public service.

Occasionally we conduct customer satisfaction surveys so that our customers can provide feedback on their experience in the registration process and experience of our services. Contact information requested in these surveys is optional. We use the survey responses to improve our services. We also occasionally share this survey data with third parties, but only in aggregate form, i.e., without disclosing Personal Information or identifying individual customers..

Signing up for a free trial

If you apply for a free trial through our online trial programme, we will use the personally identifying information you provide there (e.g., your name, address, email address, mobile phone and company information) to follow up with you about your trial and to assist you in the registration process. If you use our “Invite Participants” meeting function in your doddlediary to provide us the name and email address of a colleague, we will use that information only for the purpose of sending your colleague an invite to register for a free trial.

Registration for a user account

If you have registered for a user account, we will use the information in your registration to provide you with ongoing support and to communicate regularly with you. From time to time we will also offer you the opportunity to receive information about other related products or services that we offer. We will not share your personally identifying information with third parties, unless we have your explicit permission to do so.

We will use information submitted through our online registration process to analyse the characteristics of our customers in order to improve our services to them. We will occasionally provide aggregated statistics about our customers in reports made available to them, to third parties, or to the general public. These reports will not identify individual customers.

If you wish to sign up for other services, or to simply obtain information about other products or services, click on our “Doddle Registration page” or our “Learn More”. We will collect your name, email address, phone number, and additional company information. We use this information to contact you about your request, to assist you in the registration process or to follow up with you about the products or services in which you have expressed an interest. We will not share the information you provide with third parties, without your explicit permission.

You can ask us to delete the information you provided on our Registration page by emailing us at deleteuserinfo@doddleit.com.

If you use the form we provide to “Generate an Invoice”, we will use the personal information you provide to process your request. The Invoice is a printable form for your convenience. We also store the information you provide in the Invoice on our servers for accounting purposes.

Email newsletters

If you are currently receiving the Doddle email newsletter, but no longer wish to receive it, follow the unsubscribe link at the bottom of the DoddleSMS email, or go to our “Unsubscribe page”

For all visitors to our sites

Our Newsletters

If you sign up for our Newsletter on our home page, we will collect your email address to fulfil your request. We will not share your email address with third parties.
To unsubscribe, follow the unsubscribe link that appears at the end of each newsletter, click on the “unsubscribe” button on our home page, or go to our “Unsubscribe page”.

Our Press Room

If you sign up for our Press Releases on our “Press Room”, we will collect your email address to fulfil your request. We will not share your email address with third parties.

To unsubscribe, follow the unsubscribe link that appears at the end of each Press Release, click the “unsubscribe” button on the Press Room page, or go to our “Unsubscribe page”.

If you wish to change your email address for purposes of receiving our Newsletter or Press Releases, you may unsubscribe and then re-subscribe with a new email address..

Contact Us

If you submit personal information, such as your email address, to us by following the “Contact Us” link located throughout our Web Sites, we will use that information to respond to your question or request for information. We will not share your information with third parties without your explicit permission.

You can also contact us by email at privacyquestions@doddleit.com or by writing us at the following address:

Web Services, 2 Brentside Executive Centre, Great West Road, Brentford, TW8 9DA

Cookies

A “cookie” is a small text file that a Web site can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the Web site's computer. Many users do not know that "cookies" are being placed on their computers when they visit Web sites. If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a Web site attempts to place a "cookie" on your computer.

We use cookies on our Web sites in the following ways:

When you complete a Satisfaction Survey or respond to other opinion surveys that our web sites post from time to time, we use a cookie to make it easier for you to use the survey form, and to ensure that we do not receive duplicate survey responses from any one respondent.
When you register for a service we use a cookie to enable you to navigate easily through the registration process.

We also use cookies to analyse how visitors use our sites, in order to make our sites as useful as possible for them.

When selecting a doddle colour to view your doddle products or services, we use a cookie so that we can display the doddle products in the colour that you have requested.
We do not use cookies to collect or store personally identifiable information.

Information automatically collected by our web sites

Our servers automatically collect certain non-personally identifying information, such as your computer’s IP address, the type of browser in use, and web pages viewed when you visit our Web Sites. We use this information to understand how visitors navigate through our Web Sites, to enhance your experience, and to make the materials we post as valuable to visitors as possible. We do not link this information to personally identifiable information.

Personal Information Sharing

We will share your personal information if we are required to do so by law, or if we believe that doing so is necessary in order to conform to the law, comply with legal process served on us, or otherwise to protect our legal rights.

Access to your Personal Information

We will provide you with reasonable access to your personally identifiable information, at no cost to you, within 30 days of your access request. If we cannot provide access within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so. To request access to your personally identifying information, contact us by email at privacyquestions@doddleit.com or by writing to us at the following address:

Web Services, 2 Brentside Executive Centre, Great West Road, Brentford, TW8 9DA

Security

We continually enhance our procedures and technology to protect your Personal Information from unauthorised access, loss and destruction. Through use of the latest industry standard secure sockets layer (SSL) technology, sensitive information such as your credit card details will be encrypted. Our security procedures include asking for proof of identity before we disclose Personal Information to you.

Communications via the Internet, such as emails, are not secure unless they have been encrypted. As such, we are unable to accept responsibility for any unauthorised access or loss of Personal Information that is beyond our control.

We reserve the right to access and disclose your Personal Information to comply with applicable law and government requests, to operate our systems or to protect our users. We also reserve the right to disclose your Personal Information to third parties where a complaint arises concerning your use of the service that is deemed inconsistent with our terms and conditions.

We may monitor or record your calls, emails, messages and other communications with us. Such monitoring will be carried out in accordance with UK law and will only be used for business purposes. Such purposes include the prevention of unauthorised use of our products, services, systems and web sites, quality control, training, ensuring effective systems operation and the prevention or detection of fraud and other crime.

For legal reasons, we will keep details of your user account for 12 months after you unsubscribe from our products and services. This is in case you have cause to complain to us for any infringement of your rights or under our legal obligations.

Your information is stored in secure, password protected, databases, so that no other users of the services have access to your account information. We strongly recommend that you do not divulge your password to anyone. We will never ask for your password in any correspondence.

Remember to log out of your user accounts each time that you have finished using any of its services. This ensures that nobody else will be able to access your personal messages and correspondence at the computer that you use.

Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online. We take commercially reasonable steps to provide security for your information once we receive it.

Links to Other Web Sites

Our Sites may include links to other Web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is subject to their privacy statements. Our privacy statements do not apply to information you may submit to those sites. We encourage you to carefully read the privacy statements of any other Web sites you visit.

Changes in this Privacy Statement

We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. If we change this privacy statement in ways that affect the personally identifying information we have collected through our sites, we will post those changes in this space and advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this privacy statement has changed..

Privacy Statement Compliance

To comply with UK data protection legislation PageOne Communications Ltd acts as the data controller, registration number Z7689231. If you feel that we have not complied with this privacy statement, please use our “Complaint Form” to submit your concerns to us.